Total Quality Management (TQM) :: GCSE Business Marketing Coursework

TQM1TQM in FoodserviceIntroductionOne of the most important industries overall is the forage industriousness. The fodder industry consists of everything from diet processing plants to fastfood restaurants. The food industry affects nearly every living person.Most people dont gain how important this industry is and how it affectstheir everyday lives. That is why it is so critical that the products ofthis industry atomic number 18 at their highest eccentric, are free of bacteria and ensurethat the consumer allow not face any detrimental consequences. add fibre focus (TQM) plays a big role in promising these results. tally Quality Management seems to be a confusing term for the layman. TQMis a doctrine advocated by Dr. Edward Deming, a world renowned tonicityguru. It was widely certain by Japan from 1950 onward. They used thisprinciple for continuous refinement of an organization-wide quality system.Since then many organizations around the world have adopted TQM or similarmeth odologies. There have been many successes and many reported failures. advantage of the system depends on the total commitment of the people toquality from crown to bottom within the organization. TQM implementation isbased on team bailiwick and the philosophy of continuous advance. Statisticsneed to be used extensively to give out and reduce the variation in the process.In the food industry, continuous improvement is vital to the survival of aspecific company or restaurant. The guest is constantly purchasing theproducts of competitors and any decline in quality give equal a decrease ingross profits. There are several areas that a restaurant may focus on forquality improvement such as menu offerings, hospitality, service,cleanliness, and over all food quality. All of these aspects will becovered in this paper concerning Total Quality Management.SummaryEmployee & Product QualityVarious well know companies such as Ritz-Carlton Hotels and Taco Bell haveimplemented Total Quality Man agement programs in an effort to increasequality and food market share. Ritz-Carlton of Kansas City, Missouri, recentlyrevamped menu selections for its rooftop-level restaurant and bar operation.This came about through guest surveys, focus-group studies of localrestaurant patrons, employee opinions, and market analysis. This began withthe general manager, Norm Howard, as TQM mustiness start at the top to besuccessful. He states that It TQM is about audition to your customersand empowering your employees to participate in important businessdecisions (Stephenson, 1993).Taco Bell, with the implementation of a Total Quality Management system,has improved its speed of service, friendliness of service, and set formoney ratings. This company has done this by empowering employees andseeking customer input. By integrating their employees into the system,